Appointments can be cancelled for three reasons:
- The office cancels it.
- The rep cancels it.
- The rep fails to confirm the appointment within 72 hours of the appointment time. Reps can confirm appointments as early as 14 days in advance. RxVantage send alerts reminding reps to login and confirm their appointments 14-, 10- and 4-days in advance. If they fail to confirm within 72 hours of the scheduled time, the system will cancel the appointment and open it up for other reps in the territory.